The Social Security Administration (SSA) issued a new alert about a mandatory requirement that, if not met, could interrupt payments to millions of beneficiaries if they are not made by March 29, 2025. The SSA makes payments to retirement, pensions, occupational or medical disability (SSDI) beneficiaries, survivors, and others.
The vast majority of these beneficiaries depend on the money arriving on time in their bank accounts every month. That is why the migration to the Login.gov system, driven by federal cybersecurity standards, seeks to strengthen data protection, but requires immediate action from users to avoid suspensions.
Social Security update: a new mandatory step that makes it easier to access your benefits
Beginning with the deadline, those who do not link their “My Social Security” accounts to Login.gov will lose access to critical online services, such as updating banking information or requesting documents. The SSA emphasizes that although payments will not be automatically suspended, inaction could result in delays due to administrative blocks.
The process requires three steps: creating an account on Login.gov, linking with the existing account and verifying personal data. Those who registered their accounts after September 18, 2021 already use this system or ID.me and are exempt. However, 54 million old accounts need to be updated.
Are vulnerable Social Security populations at risk?
SSA clarified that after March 29, 2025, non-upgraded accounts will lose essential online features. For example, without access to Login.gov, users will not be able to correct errors in their payment policies or report address changes, which would result in erroneous payments. Although deposits will continue, any discrepancies will require in-person or mail procedures.
However, organizations such as AARP have criticized the digital divide: 22% of older adults do not use the internet, according to the Pew Research Center. “This change could exclude those who depend most on these benefits,” a spokesperson warned. The SSA responded that it will maintain in-person options at its 1,230 offices, despite the scheduled closures.
To avoid this, the agency urges completing the migration as soon as possible. “It is a 15-minute process that ensures the continuity of services,” a statement said. Those facing technical problems can request help from public libraries or community centers, allies in digital training.
Where to contact the SSA if you have questions?
The transition occurs amid budget cuts. In 2025, 26 SSA offices will close, adding to the 43 closed since 2022. In addition, the workforce was reduced by 12% (from 57,000 to 50,000 employees), according to data from the Department of Government Efficiency (DOGE). This has increased waiting times for telephone service to 38 minutes on average.
The measure has generated concern among older adults, who represent 70% of the 70 million beneficiaries. To mitigate confusion, the SSA set up help lines such as the Login.gov Help Center (1-855-562-4652) and its telephone service (1-800-772-1213). Those without internet or mobile phone can authenticate by email or landline.
The JustAnswer platform recorded 17,981 Social Security queries between March and April 2025, up 142% from 2024. Frequently asked questions include: “Will the closures affect my payments?” and “How do I update my data without internet?”. The SSA reiterates that benefits will not be reduced, but accessibility to procedures could become more complicated.
